Shipping Policy


Due to the perishable nature of our product and our desire to deliver it to you in perfect condition, we offer multiple shipping options, all shipped so that you receive your order in a method that will not hurt the integrity of our product. Packages are shipped in a reusable, insulated cooler with ice packs, enabling us to ensure that the product remains cool while in transit, regardless of its final destination.

All items are shipped from our fulfillment center in Wisconsin, except for the Seasonal Cheese Club, which ships from Seattle.

We guarantee that the products you receive from Beecher's Handmade Cheese will be of the highest quality. Any Beecher's product that you feel is unsatisfactory will be replaced or refunded upon your request, providing you contact us with the details of your problem within twenty-four hours of having received your order.

All shipping policies are subject to periodic revisions.

OUR SHIPPING SCHEDULE

For Standard Overnight and 2-Day shipments, orders must be placed by 3pm PST to have the product shipped the following day. Currently, our products ship Monday through Thursday.

For Ground shipments, all orders will be received by the recipient no more than 7 to 10 business days after the receipt of the order.

When an order is shipped, customers receive an email confirmation containing the tracking number for their order.

We do everything possible to ship according to this schedule, but are not responsible for deliveries that are delayed due to weather or "acts of God."

OUR SHIPPING SERVICES

We offer three forms of shipping: Standard Overnight, 2-Day, and Ground.
For orders shipping via Ground, orders will arrive no more than 7 to 10 business days after receipt of order, depending on your location. All other orders must be placed by 3pm PST Tuesday to arrive by the end of that week.

We ship within the Continental United States only. If you would like to ship to Alaska or Hawaii, please contact customer service at sales@beecherscheese.com or 1 (877) 907-1644.

We do not ship to international destinations at this time. We cannot ship to PO Boxes, APO or FPO addresses.

If you entered a wrong shipping address and your package has shipped, we are happy to contact FedEx and do our best to reroute your package. Please note, however, that we will not assume responsibility for any incorrect addresses provided to us. In the event that the package can be rerouted in transit, delivery, return and re-delivery charges will apply. We also will not assume responsibility for time-in-transit damage due to address errors.

We are unable to replace items that perish due to the recipient being unavailable at the time of delivery. Our boxes are clearly marked “perishable” on the outside and we are not responsible for the items received but not opened. Please make sure that you or your recipient will be in town on the date that your order is due to arrive.

If your package is damaged during shipment, please contact Customer Service within 24 hours of receiving your shipment at 1 (877) 907-1644 or email sales@beecherscheese.com.

SEASONAL CHEESE CLUB

The Seasonal Cheese Club ships four times a year, corresponding to the season. For the shipping schedule for the Seasonal Cheese Club, click here.

CUSTOMER SERVICE

Our offices are open from Monday through Friday, 9am to 5pm. We are closed on holidays and Christmas Eve. To contact Customer Service, email sales@beecherscheese.com or call 1 (877) 907-1644.

SHIPPING COSTS

Our shipping costs are broken down by zone and the weight of the package. We will make every effort to cut the specific amount of cheese that you have requested, but it is possible that we may cut slightly more or less. Since our cheese is priced by the pound, you will be charged for the amount of cheese we have cut. Please understand that this is one of the challenges of offering a hand-crafted food product, and that we will do our best to make sure that you are satisfied. Sales tax will be charged on all non-food items shipped within Washington State.

ORDER CONFIRMATION

Upon placing your order, you will receive an order receipt via the e-mail address provided. When your order ships, you will receive a second email providing you with a tracking number that allows you to track the status of your order by simply clicking on the link provided.

We guarantee that the products you receive from Beecher's Handmade Cheese will be of the highest quality. Any Beecher's product that you feel is unsatisfactory will be replaced or refunded upon your request, providing you contact us with the details of your problem within twenty-four hours of having received your order.

 

 

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