The following Shipping Policy relates only to Beecher's Side Dishes, which are shipped frozen:
- "World's Best" Mac & Cheese
- "World's Best" Gluten Free Mac & Cheese
- Mariachi Mac & Cheese
- Fresh Kale and Brown Rice Gratin
- Smoky Roasted Vegetable Cavatappi
Due to the perishable nature of our frozen products and our desire to deliver it to you in perfect condition, we offer multiple shipping options, all shipped according to getting you your order in a method that will not hurt the integrity of our product. All Side Dish shipments are shipped FedEx from our fulfillment center in Wisconsin. Packages are shipped with dry ice, enabling us to ensure that the product remains frozen while in transit, regardless of its final destination.
Shipping Policy FAQ
OUR SHIPPING SCHEDULE
For Standard Overnight shipments, our frozen side dishes must be ordered by 3pm PST to have the product shipped the following day. Currently, our frozen products ship Monday through Thursday.
For Ground shipments, all orders will be received no more than 7 to 10 days after the receipt of the order.
When an order is shipped, customers receive an email confirmation containing the tracking number for their order.
We do everything possible to ship according to this schedule, but are not responsible for deliveries that are delayed due to weather or "acts of God."
OUR SHIPPING SERVICES
We offer two forms of shipping: Standard Overnight and Ground.
For orders shipping via Ground, orders will arrive no more than 7 to 10 days after receipt of order, depending on your location.
We ship within the Continental United States only. If you would like to ship to Alaska or Hawaii, please contact customer service at email@example.com or 1 (877) 907-1644.
We do not ship to international destinations at this time. We cannot ship to PO Boxes, APO or FPO addresses.
If you entered a wrong shipping address and your package has shipped, we are happy to contact FedEx and do our best to reroute your package. Please note, however, that we will not assume responsibility for any incorrect addresses provided to us. In the event that the package can be rerouted in transit, delivery, return and re-delivery charges will apply. We also will not assume responsibility for time-in-transit damage due to address errors.
We are unable to replace items that perish due to the recipient being unavailable at the time of delivery. Our boxes are clearly marked “perishable” on the outside and we are not responsible for the items received but not opened. Please make sure that you or your recipient will be in town on the date that your order is due to arrive.
If your package is damaged during shipment, please contact Customer Service within 24 hours of receiving your shipment at 1 (877) 907-1644 or email firstname.lastname@example.org.
Our offices are open from Monday through Friday, 9am to 5pm. We are closed on holidays and Christmas Eve. To contact Customer Service, email email@example.com or call 1 (877) 907-1644.
Our shipping costs are broken down by zone and the weight of the package.
Upon placing your order, you will receive an order receipt via the e-mail address provided. When your order ships, you will receive a second email providing you with a tracking number that allows you to track the status of your order by simply clicking on the link provided.
We guarantee that the products you receive from Beecher's Handmade Cheese will be of the highest quality. Any Beecher's product that you feel is unsatisfactory will be replaced or refunded upon your request, providing you contact us with the details of your problem within twenty-four hours of having received your order.
All shipping policies are subject to periodic revisions.