Shipping Policy FAQ

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Q: Which Credit Cards do you accept?

A: ACCEPTED CREDIT CARDS:

We accept Visa, MasterCard and American Express.

We protect your credit card information with SSL Encryption. We do not share credit card information with third parties.

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Q: How long will it take to receive my cheese?

A: For orders shipping via Ground, orders will arrive to the recipient no more than 7 to 10 business days after receipt of order, depending on your location. All other orders, shipping 2-Day or Standard Overnight, must be placed by 3pm PST Tuesday to arrive by the end of that week. Currently, our products ship Monday through Thursday, from a fulfillment house in Wisconsin.

We do everything possible to ship according to this schedule, but are not responsible for deliveries that are delayed due to weather or "acts of God."

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Q: Can I select a slower shipping method?

A: For almost all* of the product we offer, orders can be shipped via Ground shipping.

*Our Side Dishes, which are shipped frozen, can be shipped Overnight or 2-Day only.

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Q: Can you ship my order today?

A: No. Orders must be placed by 3pm PST to ship the following day, unless you are shipping ground. For ground orders, the order will be shipped to arrive to the recipient within 7 to 10 business days after receipt of the order. Please note that most Beecher's products ship only on Mondays through Thursdays.

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Q: Can I place my order today and have it ship at a later date?

A: At this time, you cannot place an order and have it delivered at a later date outside of our regular shipping schedule.  

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Q: Can I receive my cheese over the weekend?

A: No. We do not currently offer Saturday delivery.

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Q: Can I ship internationally?

A: We ship within the Continental United States only. If you would like to ship to Alaska or Hawaii, please contact Customer Service at 1 (877) 907-1644 or email sales@beecherscheese.com.

We do not ship to international destinations at this time.

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Q: When does the Seasonal Cheese Club ship?

A: To find out when the Seasonal Cheese Club order will ship, click here.

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Q: Can you ship to PO Box, APO or FPO addresses?

A: We do not ship to PO Boxes, APO or FPO addresses.

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Q: Will FedEx leave my package, or do I have to be home to sign for it?

A: FedEx does not require a signature to release your package.

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Q: Help! I gave you an incorrect address! Can I change the delivery address?

A: If your package has shipped, we are happy to contact FedEx and do our best to reroute your package. Please note, however, that we will not assume responsibility for any incorrect addresses provided to us. In the event that the package can be rerouted in transit, delivery, return and re-delivery charges will apply. We also will not assume responsibility for time-in-transit damage due to address errors.

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Q: Help! My order was delivered while I/my gift recipient was out of town!

A: We are unable to replace items that perish due to the recipient being unavailable at the time of delivery. Our boxes are clearly marked “perishable” on the outside and we are not responsible for the items received but not opened. Please make sure that you or your recipient will be in town on the date that your order is due to arrive.

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Q: How is my order packaged?

A: Our products are are packaged in reusable, insulated coolers fitted with gel ice packs.

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Q: Do you sell gift cards?

A: To buy a gift card, please call our Seattle shop at (206) 956-1964 or our New York shop at (212) 466-3340. At this time, gift cards are not available for purchase online and can be redeemed only in our stores in Seattle's Pike Place Market, the Seattle-Tacoma International Airport, and New York's Flatiron District.

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Q: My cheese arrived warm/my gel pack melted – is it still okay to eat?

A: Our packaging is designed to deliver your order to you in a method that will not hurt the integrity of our product. If you have concerns about the quality of your order, please contact Customer Service.

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Q: Help! My package was damaged in shipment.

A: We are sorry for the inconvenience! Please contact Customer Service within 24 hours of receiving your shipment at 1 (877) 907-1644 or email sales@beecherscheese.com so that we can arrange a reshipment of your order.

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Q: How can I contact you?

E-mail – sales@beecherscheese.com
Phone - 1 (877) 907-1644
Fax - (206) 322-1701

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Q: When can I contact you?

A: Our offices are open from Monday through Friday, 9am to 5pm. We are closed on holidays and Christmas Eve.

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