Shipping Policy FAQ


FOR DELIVERY BY CHRISTMAS:
Due to high demand, we cannot assure that orders placed after Tuesday, 12/16, will arrive by Christmas.

 

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Q: Which Credit Cards do you accept?

A: ACCEPTED CREDIT CARDS:

We accept Visa, MasterCard and American Express.

We protect your credit card information with SSL Encryption. We do not share credit card information with third parties.

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Q: How are your shipping costs calculated?

A:  Beecher's products are perishable and require refrigeration, even during shipping, which means the cost of shipping may exceed what it costs to ship non-perishable products. Our costs are calculated according to the size and weight of the package and the location the package is shipped to.

  • We ship our products in a way that will not hurt the integrity of the product. Our products are shipped in reusable, insulated coolers with ice packs. The number of ice packs is determined by the type of product purchased and the time of year the product is shipped (i.e. warmer weather requires more ice packs versus colder weather which requires less). Total package weight and size directly effect the cost of shipping for that package.
     
  • All Beecher's online store products are shipped from our fulfillment center in Wisconsin.

We work closely with FedEx to keep our costs reasonable and are always investigating shipping options that will bring our costs down without hurting the integrity of our product.

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Q: How long will it take to receive my cheese?

A: Orders shipping 2-Day must be placed by end-of-day Tuesday to arrive by the end of that week. Orders shipping Standard Overnight must be placed by end-of-day Wednesday to arrive by the end of that week. Currently, our products ship Monday through Thursday from a fulfillment house in Wisconsin.

We do everything possible to ship according to this schedule, but are not responsible for deliveries that are delayed due to weather or "acts of God."

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Q: Can I select a slower shipping method?

A: To product the quality of our products, we currently only ship Standard Overnight and 2-Day.

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Q: Can you ship my order today?

A: No. Orders ship on the day following the your order date. Please note that Beecher's products ship only on Mondays through Thursdays, excluding holidays.

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Q: Can I place my order today and have it ship at a later date?

A: At this time, you cannot place an order and have it delivered at a later date outside of our regular shipping schedule.  

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Q: Can I receive my cheese over the weekend?

A: No. We do not currently offer Saturday delivery.

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Q: Can I ship internationally?

A: We ship within the Continental United States, Alaska, and Hawaii only.

We do not ship to international destinations at this time.

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Q: Can you ship to PO Box, APO or FPO addresses?

A: We do not ship to PO Boxes, APO or FPO addresses.

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Q: Will FedEx leave my package, or do I have to be home to sign for it?

A: FedEx does not require a signature to release your package.

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Q: Help! I gave you an incorrect address! Can I change the delivery address?

A: If your package has shipped, we are happy to contact FedEx and do our best to reroute your package. Please note, however, that we will not assume responsibility for any incorrect addresses provided to us. In the event that the package can be rerouted in transit, delivery, return and re-delivery charges will apply. We also will not assume responsibility for time-in-transit damage due to address errors.

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Q: Help! My order was delivered while I/my gift recipient was out of town!

A: We are unable to replace items that perish due to the recipient being unavailable at the time of delivery. Our boxes are clearly marked “perishable” on the outside and we are not responsible for the items received but not opened. Please make sure that you or your recipient will be in town on the date that your order is due to arrive.

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Q: How is my order packaged?

A: Our products are are packaged in reusable, insulated coolers fitted with gel ice packs.

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Q: Do you sell gift cards?

A: To buy a gift card, please call our Seattle shop at (206) 956-1964 or our New York shop at (212) 466-3340. At this time, gift cards are not available for purchase online and can be redeemed only in our stores in Seattle's Pike Place Market, the Seattle-Tacoma International Airport, and New York's Flatiron District.

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Q: My cheese arrived warm/my gel pack melted – is it still okay to eat?

A: Our packaging is designed to deliver your order to you in a method that will not hurt the integrity of our product. If you have concerns about the quality of your order, please contact Customer Service.

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Q: Help! My package was damaged in shipment.

A: We are sorry for the inconvenience! Please contact Customer Service within 24 hours of receiving your shipment at 1 (877) 907-1644 or email sales@beecherscheese.com so that we can arrange a reshipment of your order.

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Q: How can I contact you?

E-mail – sales@beecherscheese.com
Phone - 1 (877) 907-1644
Fax - (206) 322-1701

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Q: When can I contact you?

A: Our offices are open from Monday through Friday, 9am to 5pm. We are closed on holidays and Christmas Eve.

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